Inefficiencies in customer service offerings cost businesses millions of dollars each year. To improve customer service, companies should monitor regional orders and compare them to those regions’ ...

Multichannel success depends in large part on having a solid strategy for keeping in contact with your house list. Most marketers know this, but knowing how to develop and execute a plan for ...

This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...

Your approach to customer service can play a big part in the success of your business. There are plenty of ways to handle customer service, but the strategies behind them can be broadly described as ...

When it comes to marketing, it’s hard to beat the power of email to connect with customers and boost your digital marketing return on investment. However, customer and prospect emails require careful ...

Only 57.21% of all the email addresses ZeroBounce verified last year were valid and safe to keep, which shows the prevalence of poor-quality data in email lists. Email is the dominant communication ...

Mike Murchison is CEO of Ada, an AI-powered platform transforming how brands around the world interact with the people that love them. It’s often assumed that AI will make relationships with customers ...

FORT LAUDERDALE, FL / ACCESSWIRE / December 11, 2017 / When Singapore-based Everise acquired U.S.-based C3/CustomerContactChannels a year ago, it did so with a vision to be a disruptive force in the ...

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...

Customer Contact Week (CCW) Australia 2026 is scheduled for March 18-19, 2026, at the Royal Randwick Racecourse in Sydney. Organized by IQPC, this event focuses on advancements in customer contact ...