Effective customer service requires a balance of automation and personalization. Automation tools like chatbots are cost-effective and can provide 24/7 support, but too much reliance on them can ...

Have you ever been in a conversation where someone explains something, and you nod along, thinking you’ve got it, only to walk away and realize, “Wait, what did they actually mean?” I’ve worked with ...

Your brilliant ideas deserve better than death by poor delivery. Most managers would trade technical genius for clear ...

It seems like everyone knows, or wants to know, how to produce the best possible prompts for generative AI. Having the right prompts can, in theory, allow managers to gather important information in a ...

Whether you’re leading a team, pitching to stakeholders, or inspiring at conferences, learn how to communicate with passion, precision, and impact. Back in the late 1980s, when I was in the early ...