Ensuring communications sent to state and local government agency clients are clear and understandable is crucial to ensure that individuals and families receive the services they need. Social ...

What is the great hidden cost of doing business and carrying on the government? Poor communication. And the numbers are staggering. Anyone who needs proof can find it in the just-published second ...

Machine-learning models can make mistakes and be difficult to use, so scientists have developed explanation methods to help users understand when and how they should trust a model's predictions. These ...

If you’re looking for simple, straightforward information, the federal government isn’t likely the first place you would turn. But some agencies are working to change that. Two prime examples are the ...

But what happens when a query arises later on? It is a common experience, where much of the legal jargon and complex terminologies in many agreements make it difficult for individuals to fully ...

Obama signs 'Plain English' law, requiring plain language in federal documents. Oct. 17, 2010— -- Finally, something both parties in Washington agree on: The need for Uncle Sam to write clearly.

President Obama signed the Plain Writing Act of 2010 into law on October 13, 2010. The new legislation will require federal government agencies to draw up a plain language action plan, and to train ...

Your editorial, We’re not there yet on plain language, is right to highlight how much financial communications still lean on jargon and dense disclosure. We have had two decades of initiatives — from ...

City of Cambridge employees Crystal Rosa, right, and Bridget Martin, left, hold host language justice workshops with various city departments. (Photo courtesy Crystal Rosa) This is your first of three ...