The Office of Personnel Management wants the federal workforce to maximize the use of emerging technologies to improve citizen service delivery and customer service, but the HR agency is well aware ...

Facing margin pressures, increased industry regulations and the need to enhance guest satisfaction to drive traffic, restaurant operators and executives from Pizza Hut, HMSHost and Stacked Restaurants ...

Companies are pouring money into AI but failing to translate that investment into workforce capability, largely because traditional training methods don’t help employees retain or apply complex skills ...

While the AARP Workforce Assessment Tool is still new and has yet to provide Bulen and Clark with the comprehensive data they hope will enable them to better understand the ways AARP can assist ...

AHA's 2026 Workforce Scan highlights six pressures that will define workforce strategy in the coming years: financial stress that limits flexibility; demographic shifts that increase demand; rapid ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

Whether temporary or part of a more permanent business model, the remote workforce is here. How to navigate the transition. A remote workforce takes more planning and more attention to how to keep ...

Before Alex Lowery graduated from high school, he knew what he wanted to do careerwise, but to get there he needed some help. Before long he was introduced to a statewide program called ND Career ...

Workforce planning becomes even more important during in a recession, when budgets get squeezed ever tighter and difficult decisions need to be made. Jessica Twentyman looks at some of the software ...

Co-Founder and CEO of Stream, an enterprise-grade chat and activity feed provider serving more than a billion end-users. My company is truly hybrid: We have two offices — one in Boulder, Colorado, and ...